We are currently seeking an experienced Reservations Manager with a luxury hotel background for our esteemed client, a 4-star hotel nestled in the picturesque Lake District. Boasting over 100 bedrooms, conference facilities for up to 200, six meeting rooms, a lounge, bar, restaurant, leisure and spa facilities, our client offers a unique and luxurious experience.
Role Overview: As an ambassador for the hotel, you will play a pivotal role in ensuring exceptional customer service standards. The Reservations Manager will be a confident operator responsible for the day-to-day running of the reservations department and team.
- Manage the reservations process from initial enquiry through to confirmation stage for both individual and group bookings.
- Develop and maintain strong working relationships with key stakeholders.
- Collaborate with the sales and revenue departments to maximize revenue, room occupancy, and average room rates.
- Accurately record and report all enquiries.
- Monitor and report on local and extended markets.
- Work closely with all hotel departments, ensuring effective communication processes.
- At least two years of experience in a similar role/venue.
- Demonstrated leadership qualities and staff management experience.
- Motivation and excellent communication skills.
- Enthusiasm to consistently deliver high-quality service in a fast-paced environment.
- Strong organizational skills with meticulous and methodical day-to-day operation.
In return, our client is offering a competitive remuneration package, 28 days of holiday, tips and gratuities, a company pension scheme, free spa access and excellent career development opportunities.
If you are a dedicated and experienced Reservations Manager seeking a new challenge, we invite you to apply today!