Receptionist - Inverness

Our client is seeking a dedicated and personable Receptionist to join their team on a permanent basis. If you have a passion for delivering exceptional service and enjoy engaging with diverse guests, this opportunity may be the perfect next step in your career.

Responsibilities:

• Greeting guests with warmth and professionalism, ensuring a positive first impression.
• Managing guest check-ins and check-outs efficiently and courteously.
• Handling reservations, enquiries, and providing relevant information about the hotel and local area.
• Answering phone calls with clarity, directing enquiries appropriately, and maintaining excellent communication standards.
• Maintaining the reception area in a tidy and welcoming condition at all times.
• Assisting with administrative duties such as data entry, filing, and managing bookings.
• Collaborating with other departments to ensure smooth day-to-day operations and exceptional guest experiences.
• Handling guest complaints and resolving issues with empathy and professionalism.

Ideal Candidate Profile:

• Previous experience in a receptionist or front-of-house role within a hospitality environment.
• Excellent interpersonal and communication skills, both written and verbal.
• Professional, courteous, and empathetic attitude when dealing with guests and colleagues.
• Strong organisational skills with the ability to multitask effectively.
• Proficient in handling reservations, enquiries, and administrative tasks.
• Knowledge of the local area and able to provide helpful recommendations to guests.
• Able to remain calm and composed in busy or challenging situations.
• Flexible and reliable, with a keen eye for detail.

if you wish to find out more about the role, please apply today!