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Reception Manager - Penrith

Front of House - Front of House
Ref: 639 Date Posted: Wednesday 29 Nov 2023

Arecibo is delighted to be recruiting for a Reception Manager for our client, a regency house in an idyllic location, set on the shores of Ullswater in the magnificent Lake District National Park, offering the ultimate escape from life's stresses.

The venue boasts 41 bedrooms and conference facilities for up to 80 people and has 2 meeting rooms.

The Role

You will be responsible for working with and supporting the General Manager overseeing all areas of the hotel including; reception, front of house, meetings, events and functions, housekeeping and maintenance. Utilising your skills and previous customer facing experience, you will strive to achieve and exceed both service and revenue targets.

As a natural and confident communicator, you will be able to converse with a wide variety of guests and colleagues at all levels. You are able to work on your own using your initiative as well as contribute to the overall success of your team and the hotel. 

Essential experience:

  • Welcoming and professional approach to guests

  • Passion for exceeding guest expectation, first time, on time, every time

  • Immaculate presentation standards in all that you do

  • Experience in similar hotel front office role and luxury environment

  • Experience of events management specifically weddings and functions

  • Excellent communication skills with high standards of literacy, numeracy and office based computer systems

  • Organized and able to work to deadlines

  • Experience of Opera is essential

This is a seven day per week operation and a degree of flexibility is required to cover early starts, late evening finishes and weekends.
In return my client is offering a very competitive remuneration package as well as the chance to join this forward thinking organisation with a focus on staff development and offering excellent career progression opportunities.