Join a Prestigious 4* Hotel as a Hotel Operations Manager in Central Belt
Our client, a well-established 4-star hotel situated in Falkirk, Stirlingshire, is seeking an experienced Hotel Operations Manager to lead their dedicated team. As a key figure in the management structure, you will oversee daily operations, ensuring exceptional service delivery across food and beverage services, guest experiences, and overall hotel performance. This role offers a unique opportunity to contribute to a reputable hotel with an established team, committed to maintaining high standards and fostering a welcoming environment for both guests and staff alike.
As the Hotel Manager, you will be instrumental in shaping the guest experience, driving operational excellence, and supporting its ongoing success. Your leadership will be vital in cultivating a positive, inclusive workplace culture where every team member feels valued and motivated to deliver outstanding service.
Responsibilities
- Oversee day-to-day hotel operations, ensuring smooth and efficient functioning across all departments.
- Lead and motivate teams within food and beverage, guest services, and other operational areas.
- Implement and uphold high standards of service quality, ensuring guest satisfaction at every touchpoint.
- Manage budgets, control costs, and optimise revenue opportunities.
- Ensure compliance with health and safety regulations and company policies.
- Foster a welcoming, inclusive environment for staff and guests, promoting professional development.
- Collaborate with senior management to implement strategic plans and hotel initiatives.
- Handle guest issues with empathy and professionalism, maintaining the hotel’s reputation for excellence.
Successful Candidate Profile
- Proven experience managing hotel operations
- Previous experience in a similar managerial role within the hospitality industry, ideally in a 4-star setting.
- Exceptional leadership skills, capable of inspiring and developing teams.
- Adept at managing budgets, controlling costs, and driving revenue growth.
- Excellent interpersonal and communication skills, demonstrating empathy and trustworthiness.
- Ability to work effectively in a fast-paced environment, maintaining attention to detail and high standards.
- A proactive approach to problem-solving, with a focus on delivering exceptional guest experiences.
- Strong organisational skills and the ability to adapt to changing priorities.
We are committed to connecting dedicated professionals with rewarding opportunities within the hospitality sector. If you believe your experience aligns with this role, we look forward to exploring this conversation further with you.