Front Office Manager - Stirlingshire

Front of House - Front Office Manager
Ref: 607 Date Posted: Sunday 28 May 2023
An exciting opportunity has arisen to join a prestigious hotel and resort as Front Office Manager. The venue is a 4 star property based in an area of outstanding national beauty. It boasts a mix of hotel bedrooms and self-catering lodges alongside, conference facilities for up to 150, 4 meeting rooms, extensive leisure and spa facilities as well as an outdoor activity centre, bar and restaurant.
THE ROLE
The Front Office Manager will be passionate about consistently delivering a high standard of customer service, consistently exceeding expectations. The front Office Manager will have full responsibility for the front office, reception and night teams, providing leadership and motivation to the team to ensure organisational values and targets are met. Professional and driven the Front Office Manager will be a confident and articulate communicator with the ability to converse with stakeholders at all levels.
Drawing on previous experience duties and responsibilities include; check in/out; efficient and effective reservations and enquiry event handling; guest service feedback; accurate billing and posting of revenue; efficient and professional, demonstrating attention to detail; daily and weekly reporting; weekly attendance at meetings and management of staff rotas.
THE PERSON
  • Previous experience within a luxury hotel / resort in a similar role
  • A passion for customer service and consistently exceeding guest's expectations
  • Excellent communicator with high standards of numeracy and computer literacy  
  • Professional and welcoming approach to guests
  • Immaculate presentation standards in all aspects of the role / responsibilities
  • Organised and able to work to deadlines
. Previous working knowledge of Opera or similar systems
  • As this role is a seven day/week operation, flexibility is required to cover early starts and late/evening finishes and weekends
In return my client are offering a competitive remuneration package and excellent career development opportunities. If you would like to know more about this exciting opportunity please apply in confidence today.