Reservations Assistant/Host - St Andrews

About the Employer:
We are pleased to be advertising on behalf of a prestigious hotel located in a stunning rural setting, offering exceptional guest experiences. Known for its natural warmth, professionalism, and intimate atmosphere, the hotel prides itself on providing a luxurious and personalised stay for every guest. The team is dedicated, passionate, and goes the extra mile to ensure each guest’s experience is truly extraordinary.

The Role:
Our client is seeking a confident and driven hospitality professional to join their team as a Reservations Assistant/Host. This full-time position will be based between the reservations and reception teams, ensuring a seamless guest experience from arrival to departure. You will be responsible for managing guest reservations, handling check-ins and check-outs, responding to phone calls and emails, and supporting the Rooms Manager with daily tasks. This opportunity is ideal for someone with experience in a front office or reception role, looking to progress into reservations and further their career. Food and beverage experience is beneficial but not essential.

Key Responsibilities:

• Manage guest reservations with accuracy and attention to detail.
• Welcome guests with warmth and professionalism, assisting with check-ins and check-outs.
• Respond promptly to guest requests, ensuring complete satisfaction.
• Assist the Rooms Manager with administrative duties and daily operations.
• Maintain effective communication between reception and reservations teams.
• Manage phone and email correspondence efficiently.
• Bring enthusiasm and energy to the team, consistently delivering exceptional service.

What We’re Looking For:

• A minimum of one year’s experience in a front office or reception role, ideally within a high-end hotel or restaurant environment.
• Excellent communication skills and the ability to establish strong rapport with both guests and team members.
• Strong IT skills and the ability to learn new systems.
• A friendly, approachable personality with a genuine passion for hospitality.
• The ability to adapt quickly to different situations and resolve challenges confidently.
• An interest in growing and developing your skills and knowledge within the hospitality industry.
• A positive, team-oriented attitude with plenty of energy and enthusiasm.

Why Join Our Client’s Team?

• Join a dynamic and passionate team in a prestigious hotel.
• Gain invaluable experience in a luxury hotel environment.
• Competitive salary with additional monthly tips and gratuities.
• Excellent benefits
• Work in a beautiful and historic setting with picturesque surroundings.

Important Note:
Although the hotel is located a short walk from the nearest town, it is not served by regular public transport. Please consider your transport options before applying.

If you’re eager to be part of a team dedicated to delivering exceptional guest experiences, our client would love to hear from you.

Apply today!