Reception Manager - East Kilbride

Hotel - Front of House
Ref: 571 Date Posted: Tuesday 24 Jan 2023
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We are excited to be recruiting for a Reception Manager for our client; a luxury 4 star, 2 AA rosette awarded hotel with extensive lesiure and spa facilities. A short drive from Glasgow City Centre and Glasgow Airport, the hotel also boasts 75 bedrooms and conference facilities for up to 500.

THE ROLE

You will be passionate about consistently delivering a high standard of customer service. You will oversee the reception and night teams and provide leadership and motivation to your team to ensure company's visions, values and targets are met and exceeded. Immaculately presented, you will be a confident and articulate communicator with the ability to converse with a wide variety of guests and colleagues at all levels.

Drawing on previous experience (preferably 2 - 3 years), your duties and responsibilities will include; check in/out; efficient and effective reservation and enquiry event handling; guest service feedback; effective information handling and distribution; accurate billing and posting of revenue; efficient and professional attention to guest and colleague enquiries; daily and weekly reporting; weekly attendance at key business meetings; staff rotas.

THE PERSON

  • Previous experience within a luxury hotel in a similar role.
  • Systems experience in Opera is essential
  • A passion for customer service and consistently exceeding guest's expectations
  • Excellent communicator with high standards of literacy and numeracy and office based systems
  • Professional and welcoming approach to guests
  • Immaculate presentation standards in all aspects of the role/ responsibilities
  • Organised and able to work to deadlines.
  • As this role is a seven day/week operation, flexibility is required to cover early starts and late/evening finishes and weekends.

In return my client are offering a competitive remuneration package and excellent career development opportunities. If you would like to know more about this exciting opportunity please apply today.