Front Office Manager - Aberdeen

Arecibo are excited to be recruiting for a Front Office Manager for our client; a leading luxury 4 star hotel based on the outskirts of Aberdeen.

This picturesque property is set in breath-taking gardens and boasts superb guest accommodation and stylish meeting and function rooms making it perfect for weddings, celebrations, conferences and events.  The hotel hosts circa 120 weddings a year and so we are looking for a Front Office Manager with strong leadership skills, a “can do” attitude and a passion for delivering service excellence and a customer experience that is second to none. 

The Role

You will be responsible for working with and supporting the General Manager overseeing Reception, Concierge and Nights team.

Utilising your skills and previous customer facing experience, you will strive to achieve and exceed both service and revenue targets.

As a natural and confident communicator, you will be able to converse with a wide variety of guests and colleagues at all levels. You are able to work on your own using your initiative as well as contribute to the overall success of your team and the hotel. 

Essential experience:

• Welcoming and professional approach to guests
• Passion for exceeding guest expectation, first time, on time, every time
• Immaculate presentation standards in all that you do
• Experience in similar hotel front office role and luxury environment
• Experience of events management specifically weddings and functions
• Excellent communication skills with high standards of literacy, numeracy and office based computer systems
• Organized and able to work to deadlines
• Experience of Opera is desirable

This is a seven day per week operation and a degree of flexibility is required to cover early starts, late evening finishes and weekends.

In return my client is offering the opportunity to join a great team and forward thinking organisation during an exciting time of growth and investment. There is a competitive salary and benefits package alongside excellent career development and progression opportunities. If you would like to know more then apply today in confidence.